Hi, everyone!
I need some help in a trouble with outbound calls
When the BCM agent make an outbound call from CDT whith MTD desktop phone he couldn't hear the ringing tone, but without MTD, when he make a call from only CDT, he could hear ringback tone in his earphones. This problem had appeared when we have installed sp8
Windows Server 2008 sp2
SAP BCM 7.0.8.100
In attached log files, there are two of them
Log 1 with MTD
Log 2 without problem and MTD.
Whetherfaced anyonewith this issue?Andif it hasa solution?
Thank you in advance.