To the Gurus out there,
I got a question. For the ARM, we have set an escalation to move the request to the alternative role approver.
After the request has been escalated to the alternative role owner, the administrator then reroute the ARM to the original role owner.
Will the escalation still trigger or will it stop escalating? I suspect that the escalation is a one time thing since there is no config for recurring or further escalation.
Can anyone confirm?
JY